Orders are typically processed within 1–3 business days after payment is confirmed. Delivery times vary depending on the destination, but most orders arrive within 7–20 business days. Once your order has shipped, tracking information will be sent by email when available.

Returns may be requested within 30 days of receiving your order, provided the item is unused, in its original condition, and in the original packaging. Exchanges are only offered for items that arrive damaged, defective, or incorrect. To request a return or exchange, please contact contact@merocotoys.com.

If you need to update your shipping address, please contact contact@merocotoys.com as soon as possible after placing your order. Address changes can only be made before the order has been processed or shipped.

Once your order has shipped, a shipping confirmation email with tracking information will be sent to you when available. Please allow a few business days for tracking details to update after shipment.

For any questions about orders, shipping, returns, or products, please contact our support team at contact@merocotoys.com. We will respond as soon as possible.

Please contact contact@merocotoys.com immediately if you entered an incorrect shipping address. If your order has not yet been processed, we will do our best to update it. Once an order has shipped, changes may no longer be possible.

MEROCO offers worldwide shipping. If shipping is available to your country, you will be able to select your destination at checkout. For any questions about shipping availability, please contact contact@merocotoys.com.

In some cases, items may arrive in separate packages depending on product availability, warehouse location, or package size. If this happens, each shipment may have its own tracking information.